CanRehab Policies


At CanRehab Ltd we are committed to protecting the privacy of all users of this website, To fully understand how we will use and protect the information that you may supply to us please read the statement in full.

If you have any queries about this statement please contact us at CanRehab Ltd, 0345 4594618 or by email

When we collect information

We will obtain personal information from you when you register with us for a course, complete an online contact form, e-mail or write to us or when you use our online booking system.

The types of information we collect include name, address, phone numbers, e-mail address, postal address, level of qualifications and work experience. We do not store any bank or personal financial details.

How we use this information

We will use your personal information to provide you with the services, products or information that you have requested and for administration purposes.


CanRehab Ltd uses cookies to ensure that you can interact with our web site successfully, to identify you when you visit our web site and to keep track of your browsing patterns. The use of cookies does not give us access to the rest of your computer. If you want to prevent our cookies being stored on your computer in future, you may do so by referring to your internet browser’s instructions. Please note however that if you disable our cookies you may not be able to access certain services or facilities on our sites and your use of our sites may be restricted.

Links to other websites

As part of our service you may find links to other websites contained within our site. Please note we do not control these sites and are not responsible for their content. We recommend that you read the Privacy Policy of links that you click on as these websites may not adhere to the same standards as ours.

How we protect personal information

All of the information that you provide to us is stored securely with password protection and we take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

Your Consent

By providing us with your personal information you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy statement.


If at any time you experience a problem with this site or wish to make a complaint relating to your use of it, please be assured we are committed to resolving any issues with you as soon as possible.


If your personal details change, please help us to keep your information up to date by notifying us at the above address.

We reserve the right to amend this privacy statement. If we do so, we will post notice of the change on our website and you will be deemed to have accepted such changes.


CanRehab aims to be an inclusive training and education provider for health and fitness professionals, treating all staff and candidates with respect and dignity.

CanRehab will not discriminate against anyone on the grounds of: age, race, ethnicity, nationality, physical and mental aptitudes, gender and gender assignment, sex and sexual orientation , pregnancy and maternity, marriage or civil partnership, disability, religion, political or other beliefs, socio-economic status.


CanRehab will ensure that all candidate information will be held in the strictest confidence. All records and application forms containing personal/confidential information will be stored securely in locked files and/or a password protected database, and will only be accessible to members of CanRehab staff or persons acting on behalf of CanRehab. We will endeavour to protect the information given to us from loss, misuse, unauthorised access or disclosure.

Candidates who give their email address to CanRehab are agreeing to receive communications from CanRehab by email; candidates will be given the opportunity to decline to receive such information on the Course Application Form.

Confidential information held by CanRehab will only be forwarded to a third party if permission has been given by the candidate. Hardcopies of application forms and written assessments will be shredded when no longer required, and kept no longer than 3 years.



CanRehab aims to ensure that it supports all candidates and will endeavour where possible to provide reasonable adjustments to the delivery of our qualification to those candidates who inform us of their special requirements. We will endeavour to ensure that these candidates are in no way disadvantaged. Candidates will be able to inform CanRehab of their particular requirements by completing the relevant section on the Course Application Form. CanRehab will then contact the candidate and discuss what reasonable adjustments can be made in order to accommodate their particular need/needs and what practical changes can be put in place to assist their learning experience. The course administrator may ask for proof of difficulty such as an up to date assessment or screening test. Reasonable adjustments may include, but are not limited to:

  • Ensuring that the venue has adequate provision for disabled access.
  • Providing the candidate manual in a larger type size, different type face or on coloured paper.
  • Provision of extra time to complete any written assessment.
  • Provision of a scribe to complete any written assessment.
  • Provision of the facilities to allow a candidate to have questions read aloud during a written assessment.

Special consideration will also be given to candidates who may have a temporary illness, injury or indisposition at the time of assessment.

Additional Learning Support Policy Policy

CanRehab will provide additional learning support resources in order that each candidate can achieve their highest potential. Additional learning support offered to candidates will include:

  • Access to the Course Tutor via email, to answer questions/provide guidance particularly in relation to the case study element of the qualification.
  • Peer support through a closed Facebook group of the students on the course.
  • Supply of a comprehensive reading list to supplement the information provided on the course.
  • Provision of video resources used on the course through the CanRehab Learner’s Portal.